Cost of Living Crisis:
Resources, support and advice 

Richmond Council
 

Household Support Fund

  • Richmond AID and Citizens Advice Richmond have received Household Support Funding to distribute to low-income households and families during the cost-of-living crisis

 

What kind of support is it?

  • Payments and vouchers for individuals and families towards the cost of food, energy costs and essential items

  • Access to the wider advice service provided by Richmond AID and Citizens Advice Richmond to help residents maximise their household income and manage their situation e.g. support around benefits or debt advice

  • Depending on your circumstances, you could get:

    • Up to £300 for households with 1 or more adults

    • Up to £500 for households with 1 child

    • Up to £600 for households and 2 children or more

 

Who is eligible for the support?

  • Must be over 18 and live in the borough of Richmond and be struggling from the impact of rising costs of food and energy or continue to be impacted by COVID, for example:

    • Reduced pay or lost job

    • Benefits issues

    • Struggling to afford food, energy costs and other essentials, including white goods

    • Extra costs as a result of COVID-19

    • Individuals with no recourse to public funds are also eligible, particularly if:

      • There are community care needs

      • They have serious health problems

      • There is a risk to a child’s wellbeing

 

How to apply

  • Citizens Advice Richmond:

    • Telephone: 080 82 78 78 73 (Freephone. Monday to Friday, 10am to 4pm

    • Online: Complete the Grant enquiry form

    • Citizens Advice Richmond website

  • Richmond AID:

    • For people with long term health conditions, disabilities and carers please contact Richmond AID by:

    • Telephone: 020 8831 6070

    • Email: advice@richmondaid.org.uk

    • Richmond Aid website

 

Fuel grants

  • Richmond residents can apply to get up to £170 towards their annual energy bill through the Council’s Fuel Grant Scheme.

  • The Fuel Grant Scheme only has a limited amount of money to pay for these grants, so applications will be assessed depending on individual circumstances.

  • Applications for the latest round of grants close at midnight on 31st March 2022

 

Who is eligible?

  • This scheme is open to anyone on a low income, including pensioners.

  • You are still eligible if you receive help with your fuel costs from anywhere else, including new COVID-19 funds.

 

How to apply

  • Complete the fuel grant application form

  • If you would like a paper form to be posted to you, you can request this by contacting Hampton Fund on 020 8941 7866 or lbrut@hamptonfund.co.uk

  • Submit your application in one of the following ways:

    • By email

    • Email your completed form with copies of any required documents to lbrut@hamptonfund.co.uk

    • By post

    • Post your completed form with any required documents to:

      • London Borough of Richmond upon Thames
        Fuel Grants Scheme
        C/O Hampton Fund
        15 High Street
        Hampton
        TW12 2SA

 

Richmond COVID-19 Hardship Fund

  • A temporary fund made available by the Council, to assist households with children who have been affected by the COVID-19 situation, have had their normal income disrupted and have had to claim Universal Credit.

  • The fund can help households by providing support with groceries in the form of supermarket vouchers.

 

Who is eligible?

  • Couples or lone parents with at least 1 dependant child (i.e. still in receipt of Child Benefit)

  • Those who lost employment or income due to COVID-19

  • Those who have claimed Universal Credit due to COVID-19 income change (i.e. since 15 March 2020)

 

How to apply

 

Coldbusters

  • If you get certain benefits or are aged 60 or over and on a low income, you may be eligible for a Coldbusters Grant.

  • This is a locally funded grant for homeowners and private tenants which provides:

    • Central heating

    • New boilers

    • Loft insulation

    • Cavity wall insulation

    • Heating improvements

    • Draught proofing

    • To make an application or find out more call freephone 0800 118 2327 or email coldbusters@thinkingworks.co.uk

 

Free home assessments

  • If you're over 65 or have a long term health condition such as asthma or diabetes, you can benefit from a free home assessment. Richmond Council has commissioned energy saving experts Thinking Works to come and tell you what you can do to make your home warm and cosy and to help you to stay healthy and well.

  • During the home visit, Thinking Works may be able to help with some things immediately or make a referral on your behalf. They can help with:

    • Free small energy and water saving measures such as radiator reflector panels, draught proofing and water saving shower heads

    • Advice on free walks and other exercise opportunities in the borough

    • Free smoke and carbon monoxide alarms if required

    • Free specialist advice on lowering your heating bills whilst keeping warm

    • Benefits check

    • Advice on keeping healthy and well in winter

  • Depending on your circumstances you may be able to get grants for heating, insulation and boiler repairs.

  • Find out more about the free home assessment service

  • For more information, telephone Thinking Works on 0800 118 2327 or email enquiries@thinkingworks.co.uk

Kingston Council

Household Support Fund

  • Aimed at meeting immediate needs amongst Kingston residents who are struggling to afford food, utilities and other essentials

  • To refer an individual or household that you are supporting, they will need to be a resident (or have connection as a homeless person would) in the Royal Borough of Kingston upon Thames and one or more of the following eligibility criteria must apply:

    • They have insufficient funds to access nutritional meals between December 2021 and March 2022

    • They have insufficient funds to be able to keep your home warm, electricity or gas on and access to water for cooking

    • They have insufficient funds to be able to afford essentials such as food, toiletries (sanitary products, soap etc), warm clothing, blankets, boiler service/repair, access to equipment including fridges and ovens.

    • A household has an urgent housing need which can not be funded by an existing scheme e.g. housing benefit etc

    • The household have a vulnerability or community care need.

  • The Household Support Fund will be delivered through:

    • Kingston Stronger Together

    • School Holiday Scheme

      • Families with children who are eligible for Free School Meals will receive electronic supermarket food vouchers for the school holiday period. Achieving for Children will also be inviting eligible families with two, three and four year olds to take up the school holiday offer. Eligible families will be emailed supermarket vouchers of £15 per week, per child over the school holiday period.

    • Children's Services Scheme

Government

Winter Fuel Payment

  • If you were born on or before 26 September 1955 you could get between £100 and £300 to help you pay your heating bills.

  • You will get your Winter Fuel Payment automatically (you do not need to claim) if you’re eligible and either:

    • Get the State Pension

    • Get another social security benefit (not Housing Benefit, Council Tax Reduction, Child Benefit or Universal Credit)

    • If you do not get either of these, or if you live abroad, you may need to make a claim

Third sector

Citizens Advice Richmond

 

Richmond AID

  • To speak to a money advisor, click here

 

National Energy Action (NEA) 

  • For advice and support for heating your home, click here or call 0800 304 7159

  • For steps to help you manage your energy bills and keep your home warm this winter, click here

 

Smart Energy GB 

  • For tips on how to make small changes to improve the energy efficiency of your home, click here

  • To find out how to use a smart meter to save money, click here

 

Simple Energy Advice 

  • For advice on how to reduce your energy bills, make your home warmer, plan home improvements and make your home greener, click here 

 

Step Change Debt Charity 

  • For expert debt advice and money guidance help, click here

 

National Debtline

  • For free independent debt advice, click here or call 0808 808 4000

 

The Money Advice Service 

  • For free money advice to help improve your finances, click here or call 0800 138 7777

 

Turn 2 Us  

  • For information on where you can find financial help in your local area, click here or call 0808 802 2000