Constituent Assistance
If you are a Richmond Park constituency resident and you would like to share your views on national matters with me please email me on sarah.olney.mp@parliament.uk. Please include your full name and home address in your email.
I will endeavour to reply to your email as soon as I can. Though it is not always possible to respond as quickly as I would like, please be assured that all emails are read and appreciated.
If you are not a resident of my constituency, please write to your own MP to share your views. You can find your own MP by putting your postcode in here: https://members.parliament.uk/members/commons
For assistance with services delivered by local authorities, the best place to the start is with your local Council.
If you live in the London Borough of Richmond Upon Thames
You can see all the services provided by Richmond Council and how to reach the relevant departments on their website, here: https://richmond.gov.uk/
If you aren’t sure which department to contact or how to reach them, you can call the main Council reception on 020 8891 1411 or see other contact details here: https://richmond.gov.uk/contacting_the_council
If your problem is not resolved by the relevant Council department, or you want to share your views on local issues, the best course of action is to contact your local ward councillor. Each of Richmond’s 18 wards has three elected ward councillors, who are there to help residents with local matters. You can find yours and contact them by entering your postcode here: https://www.richmond.gov.uk/councillors
Lastly, you can sign up for Richmond Council’s weekly e-updates (email newsletter) here: https://www.richmond.gov.uk/news
If you live in the Royal Borough of Kingston Upon Thames
You can see all the services provided by Kingston Council and how to reach the relevant departments on their website, here: You can see all the services provided by Richmond Council and how to reach the relevant departments on their website, here: https://www.kingston.gov.uk/
If you aren’t sure which department to contact or how to reach them, you can call the main Council reception on 020 8547 5000 or see other contact details here: https://www.kingston.gov.uk/contact
If your problem is not resolved by the relevant Council department, or you want to share your views on local issues, the best course of action is to contact your local ward councillor. Each of Kingston’s 16 wards has three elected ward councillors, who are there to help residents with local matters. You can find yours and contact them here: https://www.kingston.gov.uk/info/200267/councillors/671/your_ward_councillors
Lastly, you can sign up for Kingston Council’s email newsletter here: https://www.kingston.gov.uk/info/200175/your_council_democracy_and_elections/1649/sign_up_to_our_new_borough_newsletter
The Mayor of London delivers London transport services, including public transport, the ULEZ and Congestion Charge Zones, maintenance of red routes, road design and emergency services. The Mayor works with the Greater London Authority (GLA) to develop policy on all areas of London service provision.
You are represented in the London Assembly in two ways. Richmond Park sits in the Southwest London GLA constituency, a single seat that comprises the boroughs of Kingston, Richmond upon Thames and Hounslow. Our Assembly Member is Gareth Roberts. If you would like to contact him as your representative regarding any London-delivered services or decisions by the Mayor’s Office he can be emailed at Gareth.roberts@london.gov.uk.
If your personal matter is legal or financial, especially if it relates to pension, tax credits or benefits, I would advise you to contact Citizens Advice Bureau in the first instance. They have expert knowledge in these areas.
If you need assistance with a national department such as the Passport Office, Immigration, DVLA or HMRC, please email my office on office@saraholney.com. Please include your home address, date of birth, application reference numbers and any other relevant details.
If you need help with a problem that other authorities are not addressing to your satisfaction, please email my office on office@saraholney.com. Please be sure to include your full name and home address in your email, as I am not permitted to assist residents of other constituencies.
Please note that you may be contacted by my casework staff for further details and to offer assistance at my request.
Phone calls or video conferences with constituents can be arranged upon request.
If you are experiencing a mental health crisis, or are contacting Sarah Olney about a loved one who is, you are also invited to visit my page of mental health resources.
If you are a UK resident and a constituent of Richmond Park, you can contact me on sarah.olney.mp@parliament.uk to arrange a free Inside UK Parliament guided tour. These tours are usually conducted when Parliament is sitting, rather than during Parliamentary recess, and spaces can be booked up to six months in advance. During the tour, the guide will:
Explain the work of UK Parliament and its relevance today
Outline how the working spaces you visit on the tour are used
Set out ways you can get involved and engage with the democratic process
Highlight some of the dramatic history of the Palace of Westminster
If you are a resident of a different MP's constituency and would like to join an Inside UK Parliament tour, please contact your own MP. You can find contact details for them here.
If you are not a UK resident, or are constrained in the times which you are able to take a tour, Parliament offers several other paid tours to visit the Palace of Westminster. These options are varied, and usually run at weekends or during longer breaks in the Parliamentary calendar such as the Easter or Summer recess. If you wish to find out more about all tours, you can do so here.